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Do your prices include VAT?

Yes, all prices displayed on our website include VAT (where applicable).

If you are exempt from VAT, you will still be required to pay the VAT and make your own arrangements to claim it back. We are unable to deduct VAT for you.

Is your play equipment suitable for commercial use?

No, our play equipment is only suitable for domestic use. We do not currently supply products for commercial settings.

How do I know if something is out of stock?

If a product is out of stock, a message will appear on the product details page explaining that the product is out of stock. Where possible, we will give an approximate date when we expect to receive more stock.

Occasionally, we might run out of stock as a new order is placed. Don't worry though, we will inform you as soon as possible and give you an indication of when we will receive new stock so you can decide whether to proceed with your order.

Can I get a discount?

All offers are available on our website. If an item is discounted you will see a 'Sale' icon next to the price and it will be included in our Special Offers collection.

We often offer a discount to new customers when they subscribe to our newsletter so make sure to 'keep in the loop'.


How do I place my order?

In order to place an order online please follow these easy steps:

1. Choose the item(s) you would like to purchase;

2. Click on 'Add to Cart' if you would like to continue browsing our website or if you are ready to check out click on 'Buy it now'.

3. You will then be prompted to add your details: you can either do this through our express checkout using Google Pay or Shop Pay, or alternatively, by adding your contact information and shipping address. Click ‘Continue to Shipping’

4. Check your details and choose your shipping method. Then click ‘Continue to Payment’.

5. Please insert your payment details and any discount codes that apply, then click ‘Review Order’.

6. Check your order carefully and if the details are correct click ‘Pay Now’. This will complete your transaction and you will get an email confirmation shortly. If you do not receive an email confirmation please check your spam email and contact us at info@beactivetoys.co.uk.

Alternatively, you can place an order by phone on 0333 090 0796.

Is it safe to order online?

Our website is fully secure and we have an SSL certificate that encrypts your information.

Our website is also certified by Trusted Site which is an indication of the high level of website safety standards and good business practices we maintain.

Have you received my order?

You should receive an email confirmation with a unique reference number within 24 hours of your order.

If, for any reason, you do not receive an email confirmation from us, please check your junk/spam folder. If you do not have an email from us, please contact our customer service team who will be able to help you via our Contact Us page.


When will I receive my product(s)?

If you have a tracking number you can Track Your Order via our website.

If you have not been provided with a tracking number, you can find the estimated delivery time on our website under the 'Delivery' information of the product you ordered. Alternatively, check our Delivery & Returns Policy.

What is your delivery policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

Once your order is fulfilled, you will receive an email notification informing you that your order has been dispatched and the tracking details (if available).

Please check our Delivery & Returns Policy.

Where do you deliver?

We currently only deliver to mainland UK.

How much does delivery cost?

We are proud to say that delivery is free on all our products!

Can I track my order?

We normally provide tracking details when your order is despatched. Occasionally, our couriers do not use a tracking service so we are unable to provide a tracking number. However, you will always receive an email notification when your order is despatched and, where possible, we will send you an email with a time estimate for delivery.

To track your order, follow the link from the email notification provided or visit the Track Your Order page on our website. You can track your parcel either using your order number (which looks like this #0000BAT) or tracking number.

Returns & Cancellations

Can I amend my order?

After your order has been placed, we may not be able to amend it but please contact us at info@beactivetoys.co.uk and
we will advise on next steps.

Please note that we cannot make any changes to your order after it has been dispatched. If you wish to add more items to your order, please place a new order.

Can I cancel my order?

If you wish to cancel your order before the items are despatched, we can normally cancel the order and give a full refund. Simply complete our Cancellation Form and send it to returns@beactivetoys.co.uk.

Once your order has been despatched, we are unable to cancel it and it will be treated as a return.

Check our Delivery & Returns Policy for more information on how to return products. Please note that returns and refunds can vary between brands so check the policy terms for the relevant brand(s).

Can I return my items?

With the exception of customisable products, you can normally return an item. You can either return an item within 14 days of purchase if you have changed your mind or if the item is faulty.

Please check our Delivery & Returns policy for more details. Please note that our returns policy varies between brands, so please check the terms for the relevant brand.

How long will it take to get a refund?

If you have cancelled your order before despatch or returned an item within the 14-day cancellation period, you may be eligible for a refund.

If we agree to provide a refund, you will be refunded on your original payment method. Please note that sometimes it takes some time for your bank or credit card company to process the refund.

Please contact us at returns@beactivetoys.co.uk if you have any returns questions.

Data Protection

How is my data protected?

We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the UK GDPR.

Please refer to our Privacy Policy for more details. 

Get in touch

Have questions about your order, or a general enquiry?